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Explore how to optimize customer service using Einstein AI. Set up your Developer Edition and automate responses for better efficiency in service interactions. Feb 3, 2023 · Salesforce took a leap into artificial intelligence (AI) in 2016 when they announced Salesforce Einstein. Salesforce Einstein is not a single product; it’s a technology layer that’s woven. Einstein AI is a Salesforce-native AI technology that underpins the Service Cloud platform. Equipped with NLP, ML, deep learning, and predictive analytics, artificial intelligence help business. Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.